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How Much is Shipping?
Should I Purchase Shipping Insurance?
Can I cancel my order?
How will I pay for my order?
If I am not satisfied can I return it?
When do you ship it?
When Will it Arrive?
How do I return it?
How can I tell the condition of each item?


How Much is Shipping?
$4.75 for 1-5 items $7.75 for 5-10 items $12.50 for 10-15 items $15.00 for 15+ items Shipping insurance is optional. I will be shipping through the USPS or UPS whichever is cheaper, so I will provide you with a tracking #. Items will ship out the day after the payment has cleared paypal, or Google Checkout. If you are paying through paypal, you must have a CONFIRMED ADDRESS.

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Should I Purchase Shipping Insurance?
I always suggest that you request insurance for your order. If you would like it please let me know and I will add it to your order. I have no control over any item once it has been shipped.

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Can I cancel my order?
Yes, as long as it has not been shipped yet. If it has all ready been shipped, it will need to be treated like a return.

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How will I pay for my order?
I will accept payment by PayPal or Google Checkout. If you are doing a local pick-up you are welcome to pay in cash when you pick your order up. We are located in Lafayette, Oregon.

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If I am not satisfied can I return it?
Yes, everything I sell has a 100% Money-Back Guarantee only if I have misrepresented the item. I do my best to note any flaws or stains but if I miss something I will gladly take it back. I take pictures of my items so I do have a record of their condition when I mail them. If you do have an item that needs to be returned please mail it back to me within 10 days of receipt and I will refund the full cost of the item. **Please note, I cannot refund any shipping charges.

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When do you ship it?
I make every effort to get your item/items packaged up and shipped within by the next business day after your payment has cleared PayPal.. My business days are Tuesday, Wednesday, Thursday, & Friday. If you place an order on Saturday, Sunday, or Monday, it will go out in the mail the following Tuesday. If you place an order on Tuesday, Wednesday, Thursday, or Friday it will go out the next day after your payment has cleared PayPal.

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When Will it Arrive?
Items should arrive in 3-10 business days. I do get delivery confirmation for every package I send out. If you have a carrier preference or need the item sooner than 3-10 business days, please let me know. I can ship faster, but there will be additional shipping costs.

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How do I return it?
Please contact me by email at customerservice@smookiepoo.com if you have something to return and I will provide you with the address to send it to.

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How can I tell the condition of each item?
Every item that I post for sale is from my own children I always pre-wash every item. They will always arrive to you fresh and clean! You can feel safe to know that your items come from a non-smoking home. Any flaws or problems with any items will be listed in detail in the item description. The clothing on my site varies from new, to new w/o tags, gently used and play condition. The following categories are used throughout my listings to describe item condition: Brand New - Never worn or washed. In perfect condition! Some have tags attached, some do not. No stains, rips, or holes. Like New - Like New! Minimal, if any wear. Some items are new and have been washed and never worn, other items were worn gently once or twice. No stains, rips, or holes. Very Good - Super condition with barely noticeable wear, gently worn. No stains, rips, or holes. Good - Some minor wash wear, possibly very slight fading or piling. Overall condition is good. Play - General wear or minor fading. This is a item that has been used but still has a great deal of wear remaining. ** I do my absolute best to look Very Carefully for any imperfections ** such as stains rips tears or wear. I am however only human and there is always a tiny chance I could miss something. If I do see any imperfections I will describe them in the listing.

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Last Updated: 22 Aug 2008 01:03:54 PDT home  |  about  |  terms  |  contact
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